Digitalworks Egypt is looking for an American- Trainer .
-The main objective will be to improve the communication skills of the agents in order to enhance the quality of the processing of our clients' requests: reservations via calls or e-mails and handling of complaints
-Accompaniment and individualized follow-up of the agents in terms of proficiency in the English
-Strengthened coaching of the least proficient in linguistic and communication tools
-Organize, as required, FLE teaching sessions that can be modulated by agents on several teams
-Pedagogical accompaniment on defined subjects such as professional communication and customer relationship management
-Carry out the listening and setting up of a grid of improvement of communication quality with customers
-Use and adaptation of existing quality tools for the exclusively linguistic component
-Reformulation and, if necessary, creation and proposal of Templates type mails with validation of the client.
Cairo Governorate, Egypt