Digitalworks Egypt is looking for an American- Trainer .
-The main objective will be to improve the communication skills of the agents in order to enhance the quality of the processing of our clients' requests: reservations via calls or e-mails and handling of complaints
-Accompaniment and individualized follow-up of the agents in terms of proficiency in the English
-Strengthened coaching of the least proficient in linguistic and communication tools
-Organize, as required, FLE teaching sessions that can be modulated by agents on several teams
-Pedagogical accompaniment on defined subjects such as professional communication and customer relationship management
-Carry out the listening and setting up of a grid of improvement of communication quality with customers
-Use and adaptation of existing quality tools for the exclusively linguistic component
-Reformulation and, if necessary, creation and proposal of Templates type mails with validation of the client.
Cairo Governorate, Egypt
Construction and Industrial The Construction and Reconstruction Company (CRC) More than 70 years of experience in the field of Construction The Construction and Reconstruction Company (CRC) has more than 70 years of experience in the field of… Cairo